Custom Field Service Management Software

Create service requests, schedule jobs, dispatch field technicians, track service delivery, capture proof of work, and manage customer billing with field service management software customized for your business.

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Loan Management made simple with Clappia
The Problem

Common Field Service Management Challenges

The gap between service request and job completion is where field service operations break down.

Poor Technician Scheduling

Dispatchers assign jobs without visibility into technician skills, certifications, or availability. Wrong assignments lead to repeat visits, delayed service, and lower first-time fix rates.

Missing Service History

Service records, warranty details, parts replaced, and previous repairs are scattered across paper forms, spreadsheets, or individual technicians, making every visit slower.

Delayed Service Reports

Photos, customer signatures, meter readings, and service reports stay on paper or personal devices. Billing, customer approvals, and SLA compliance get delayed.
The Solution

Everything You Need to Build a Custom Field Service Management System

Digitize every stage of the field service lifecycle from service request to invoice in Clappia.

Custom Service Request and Job Forms

Create service requests, classify jobs by customer and service type, and assign them to the right field technicians.
Add customisable fields for service type, priority, customer details, asset serial number, and job location
Upload photos, videos, service manuals, warranty documents, and safety files against each service request
Create service request forms and customer portals to accept jobs directly from end customers
Generate customised PDFs for service quotations, job cards, completion certificates, and invoices
Dashboard mockup
Automate app with workflows

Automate Technician Dispatch and Field Job Tracking

Assign technicians by skill, location, and availability, schedule recurring service visits, track job status in real time, and manage customer sign-off.
Set up multi-level approvals for high-value service jobs, warranty claims, or safety-critical work
Send automatic email, SMS, WhatsApp, Slack, or Microsoft Teams notifications to technicians and customers
Schedule recurring service contracts, AMC visits, and preventive maintenance calls
Integrate service records with SAP, Oracle, ERP, CRM, accounting, or field service platforms

Launch on Web, Android, and iPhone

Instantly publish your application ecosystem simultaneously across desktop systems and mobile devices safely.
✓  Mobile Ready
  ✓  Offline Ready
  ✓  AI Powered
  ✓  Workflow Automation
  ✓  Enterprise Security
Clappia app available on any device
Simple Setup

Create Your Field Service Management System in Simple Steps

No coding. No complex setup. Go live faster with Clappia.
1
Build Service Request Forms
Create forms for service request intake, customer details, asset information, technician assignment, parts consumption, service time, and customer sign-off.
2
Automate Notifications and Reminders
Send automatic reminders for AMC visits, notify technicians of new dispatches, alert customers of technician arrival, and escalate SLA breaches.
3
Build Dashboards and Reports
Track open jobs, technician utilisation, first-time fix rates, SLA compliance, service revenue, and customer satisfaction scores from one dashboard.
4
Assign Users and Roles
Give dispatchers, field technicians, service managers, customers, and contractor teams access to the forms, records, and actions they need.
Why Clappia

Everything You Need for a Field Service Management System

Use Clappia's no-code features to build, automate, and scale your field service management system without complex FSM software.
Clappia mobile app

GPS & Geo-address Capture

Track technician locations, verify on-site arrival and departure, and record customer address with GPS coordinates for every service visit.

AI

Categorize incoming service requests, extract equipment details from photos, and summarize technician job notes for faster reporting.

Digital Signatures

Capture customer sign-off on service completion, warranty acknowledgements, and delivery confirmations directly on any device.

Auto-Calculations

Calculate service charges, parts costs, travel time, labour hours, and total invoice amounts automatically from job data.

Auto notifications

Email, SMS, WhatsApp, Slack, or Microsoft Teams notifications for job dispatch, technician arrival, and completion updates.

Integrations

Connect Clappia with SAP, Oracle, ERP systems, CRMs, accounting software, spreadsheets, APIs, webhooks, and other business applications.
80%
Higher first-time fix rates
5x
More service jobs closed per technician per day
90%
Reduction in missed AMC visits
0
Spreadsheets required

Bring Your Field Service Operations Into One App

See how a complete field service management system works in Clappia. Book a 15-minute demo and we will walk through the build for your service delivery and dispatch process.
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Support

Frequently asked questions

What is field service management software?
Field service management software is a digital system that manages the full field service lifecycle — from service request intake and technician dispatch through on-site job execution, parts consumption, customer sign-off, and invoicing. It replaces phone calls, paper job cards, and disconnected tools with one system for technician dispatch, mobile workforce management, and service delivery tracking.
Do I need developers or IT support to build this?
No. Clappia is a no-code platform. Anyone on your operations or product team can build and modify your app using drag-and-drop. Developers are only required if you needed them to connect your apps to other internal systems via API.
Can Clappia replace our existing field service management software?
For many teams, yes. Clappia handles service request intake, technician dispatch, AMC scheduling, on-site service delivery, and customer sign-off as a standalone field service management system. Some teams run Clappia alongside their existing FSM platform for specific service lines or geographies, while others use it as their full field service platform. Whether full replacement makes sense depends on the scope of your current system.
Is there a free plan for field service management on Clappia?
Yes. Clappia offers a free plan to get started with service request forms, technician dispatch, and basic workflows. Paid plans scale based on users and submissions. Book a demo and we will suggest the right plan for your team size and service volume.
Is field service and customer data secure?
All data is encrypted in transit and at rest with 256-bit encryption. Clappia is GDPR-compliant and ISO-certified, with role-based access controls so each user only sees the data relevant to their role.
How long does it take to set up a field service management app?
Most teams have a working service request intake and technician dispatch workflow live within a week. Larger setups covering AMC scheduling, multi-region dispatch, customer portals, and integration with SAP, Oracle, or existing CRM systems usually take two to three weeks.
What does it cost?
Clappia offers a free plan to get started, with paid plans that scale based on users and submissions. Book a demo and we'll suggest the right plan for your data volume and team size.
Is Clappia suitable for small service businesses or only large field operations?
Clappia works for both. Small service businesses use Clappia to manage 5-10 technicians and 50-100 service jobs a month without needing enterprise FSM software. Large operations use it across hundreds of technicians, multiple service regions, and integrated ERP and CRM systems. The platform scales with your technician count and service volume.