Install 365 is a fast-growing B2B services company specializing in last-mile installation operations for the interior design industry covering residential and commercial spaces across India. Launched in 2023, the company was founded by Sunil Kumar and his partners Udai and Lokesh, who brought extensive experience in the interior design and furnishing sector. Sunil, with his background in managing last-mile operations at two major interior companies, identified a persistent problem — while most companies focused on sales, design, and production, the final step of installation was often complex and prone to issues.
The company initially started with operations in four cities — Bangalore, Mumbai, Pune, and Chennai — but quickly scaled to eight cities and four satellite locations, handling bulk projects. The growth was fueled by a commitment to quality, professionalism, and a focus on empowering their field teams.
"We didn’t want our team to feel like laborers. For us, they are technicians; skilled professionals who install and fix critical products. We wanted to empower them with a clear growth pathway," Sunil explained.
From the beginning, Install 365 faced several operational challenges. Managing a field team of technicians across multiple cities was complex. Ensuring punctuality and accountability was a constant struggle. In an industry where technicians were often viewed as expendable labor, Install 365 wanted to change the narrative by treating them as skilled professionals, but this required consistent management and motivation.
The team initially relied on WhatsApp location sharing to track attendance, which proved unreliable, especially in areas with poor network coverage. Reporting was managed through Google Sheets, leading to inconsistent data collection and delays in receiving updates. "We used Google Sheets for daily updates, but with teams working in different ways, it became difficult to maintain consistency," Sunil noted.
Quality control was another critical challenge. Install 365 aimed to maintain consistent installation quality, but without a standardized system, this was difficult. Sunil emphasized that installation quality was the final step in the interior process and any errors could undermine the entire project.
"The last mile installation is something that nobody has been able to solve. Companies have solved 75% of the process — sales, design, and production. We focused on solving the last 25%," he explained.
Recognizing the need for a technology-driven solution, Sunil Kumar and his team explored several platforms but found a lot of them either too rigid or too complex for their field teams. Clappia was more a flexible, no-code platform that allowed them to build custom apps without any technical expertise and relatively easy to navigate and understand.
"We came across Clappia about a year and a half ago. Our goal was to build tools ourselves, to iterate and make changes, trying to find the perfect solution that matches our requirements," Sunil explained.
Unlike traditional software that required extensive setup and customization, Clappia’s interface made it easy to design apps that directly addressed their operational needs.
The decision was further influenced by Clappia’s ability to automate processes, standardize reporting, and ensure consistent data collection. This was critical for a field-based business like Install 365, where clear communication and accountability were essential.
"We didn’t have to depend on an external tech team. We could build and modify apps ourselves whenever we needed," Sunil emphasized.
Implementing new technology can be challenging, especially for a field-based team, but Install 365 managed this transition smoothly. It took around three months for the Clappia apps to be fully adopted by the team, but the training process was well-structured. Supervisors provided hands-on guidance, and the team quickly became comfortable with the user-friendly interface.
Sunil highlighted the importance of simplicity.
"Our technicians are not tech-savvy, but Clappia is so simple that they picked it up quickly. If they have any doubts, they can clarify them on the spot," he shared.
This ease of use was a key reason why Clappia became an integral part of their operations.
Implementation was a straightforward process. Sunil Kumar and his team quickly built a series of custom apps on Clappia that transformed a lot of their operations.
The first app they developed was for attendance tracking, a critical need for a field-based business. Technicians could mark their attendance directly through the app, with their GPS location. From there they moved on to task management systems and quality control systems.
Install 365 also used the platform to build an internal career progression app, which provided technicians with a clear growth pathway. Technicians could start as junior technicians and progress to project heads, creating a sense of motivation and career growth. "Our head of installations in Bangalore started as a technician 10 years ago. Today, he leads a team of technicians across multiple cities," Sunil proudly shared.
This focus on employee growth and respect transformed how technicians viewed their roles. Instead of feeling like expendable labor, they saw themselves as valued professionals with a clear path for advancement. "We wanted them to know their worth, and Clappia helped us put that in place," he added.
The impact of Clappia on Install 365’s operations was immediate and measurable. What had once been a complex, manually managed process transformed into a streamlined, technology-driven workflow. The results were clear in every aspect of their business.
With the help of the GPS-based attendance tracking app, Install 365 gained complete visibility into the punctuality and location of their field teams. Technicians could mark their attendance directly from the app, and their locations were automatically logged. There was no need for WhatsApp’s location sharing.
Sunil emphasized the importance of this change. "We don’t have to keep following up with our technicians to know if they are on site. The app shows us exactly who is present, where they are, and at what time," he explained.
This not only improved accountability but also built a sense of discipline among technicians.
Task management apps helped supervisors to assign urgent tasks to technicians with clear instructions, and technicians provided daily updates directly through the app with photos of completed installations.. There was a real-time view of progress, logs of delays or issues were immediately visible.
The most transformative impact was on quality control. Technicians used the quality control app to conduct detailed checks at each installation site, submitting reports with photos to ensure consistent standards. Supervisors could review these reports instantly, and any quality issues were addressed without delay.
"We pride ourselves on quality, and with Clappia, we have a clear process to ensure that every installation meets our standards," Sunil emphasized.
Clappia’s role in scaling Install 365 was equally critical. The company expanded from four cities to eight and then to multiple satellite locations. In the past, managing teams across such a wide area would have been a logistical nightmare. But with Clappia, Sunil and his team could maintain consistent quality, assign tasks, and monitor team performance across all locations. "Whether we are working in Bangalore, Hyderabad, or a remote satellite city, Clappia keeps our operations running smoothly," he explained.
Clappia was also able to support their rapid service expansion. When Install 365 launched door installation services, they were able to quickly build a new app on Clappia to manage this service. This app allowed them to onboard new technicians, assign tasks, and maintain quality control without disrupting existing operations.
"We launched door installations faster than we expected. We urgently needed an application. I sat with the vertical head, sorted the SOPs and built the app in a two-hour session. It went live that afternoon itself.”
The career progression app gave technicians a clear growth pathway, transforming them from junior technicians to supervisors and project heads based on their performance. This not only improved employee retention but also motivated the team to perform at their best. "We believe in our people, and with Clappia, we have a system to help them grow," Sunil shared.
"Our head of installations in Bangalore started as a technician 10 years ago. Today, he leads a team of technicians across multiple cities. That’s the kind of growth we want for all our people," Sunil proudly shared.
Another critical area where Clappia delivered value was in billing and invoicing management. Previously, billing calculations were managed manually, leading to the risk of errors and disputes. With Clappia, billing became transparent and accurate. Calculations were directly linked to square footage and other installation parameters and installation charges were calculated directly within the app, ensuring that customers received clear, consistent invoices.
Clappia’s offline mode ensured that technicians could continue working without interruption, even in areas with poor network coverage. This was particularly important in remote areas or high-rise buildings where network access was limited.
"We have sites in cities like Panchkula, where network coverage is poor. But with Clappia’s offline mode, our teams can still submit updates without any issues," Sunil explained.
Having experienced the transformative impact of Clappia firsthand, Sunil Kumar strongly recommends the platform to other businesses, especially those with field teams. He believes that the ability to quickly build and customize apps without technical expertise is a game-changer.
"Clappia is not just a platform for building apps. It’s a tool that helps you solve real business problems without needing a tech team. Our technicians, who are not tech-savvy, can use it easily, and it has helped us scale faster than we ever expected."
Sunil also emphasizes the importance of focusing on employee growth and empowerment. For businesses that rely on field teams, he advises creating a clear career progression pathway to motivate employees and ensure consistent quality.
As Install 365 continues to grow, they plan to further enhance their operations with Clappia. Sunil and his team are exploring new ways to use the platform, including automating more aspects of quality control and exploring advanced reporting features. They are also considering expanding their service offerings beyond installation, confident that Clappia can support them no matter how their business evolves.
"We have big plans, and with Clappia, we know we have the right tool to turn those plans into reality," Sunil concluded.
L374, 1st Floor, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India
3500 S DuPont Hwy, Dover,
Kent 19901, Delaware, USA
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3500 S DuPont Hwy, Dover,
Kent 19901, Delaware, USA
L374, 1st Floor, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102, India
