You can manage your profile details, password, authenticator setup, active sessions, and account settings from the Profile page.
To access your profile, click Profile from the bottom-left corner of the Clappia dashboard.
The Profile page provides the following options:
- Edit Profile
- Edit Password
- Authenticator Setup
- Delete Account
It also shows your active sessions.
Edit Profile
Click Edit Profile to open the profile panel on the right.
Here, you can manage your profile picture, name, email address, phone number, and view any User Attributes configured for you.
Change Profile Picture
Click on the profile picture to upload and set a new profile picture.
Change Email Address
Click the edit icon next to your email address to change it.
You can use only one email address to sign in to your Clappia account. After changing your email address, you will need to use the new email address to sign in.
If you need to access the same workplace using multiple email addresses, those email addresses must be added as separate users to the workplace.
Verify Your Email Address
Email verification uses a One-Time Password (OTP). A verification code is sent to your email address, which you must enter to verify the email.
Email verification prompts apply to new users who:
- Sign up using an email address and password.
- Sign up using a phone number and later add an email address to their profile.
Users who sign up using Google, Active Directory (AD), or Email + OTP are treated as having a verified email address and are not required to complete this verification.
Existing users created before the introduction of this verification process are not affected.
When an applicable user has not verified their email address, a verification prompt is displayed.
The prompt can be closed or cancelled, allowing the user to continue using Clappia without verifying their email at that time.
If the user explicitly clicks the Close icon or Cancel button, the verification prompt will not be shown again for that user on the same day.
If the user refreshes the page or navigates away without verifying their email or explicitly dismissing the prompt, the verification prompt will continue to be displayed.
The prompt is not shown when the user is using the Clappia mobile app while offline.
Note: Failed or repeated verification attempts may be subject to a limit to prevent excessive verification requests.
Add or Change Phone Number
You can add or change your phone number from the Phone Number field.
Enter the phone number and complete the OTP verification process to verify it.
User Attributes
User Attributes allow Workplace Managers to maintain additional information about users in a workplace. For example, a workplace can create attributes to store information such as an employee's department, designation, employee ID, location, or other details relevant to the organization.
The User Attributes section is displayed on your profile only when User Attributes have been configured in Workplace Settings and assigned to you.
User Attributes are managed by the Workplace Manager and cannot be edited from your profile. If any of these details need to be changed, contact your Workplace Manager.
For more information about configuring and managing User Attributes, refer to the User Attributes guide.
Edit Password
Click Edit Password to change your account password.
Enter your current password and the new password, then save the changes.
Authenticator Setup
Authenticator Setup allows you to enable Multi-Factor Authentication (MFA) for your Clappia account.
When MFA is enabled, signing in requires an additional verification step using a code generated by an authenticator app. This adds an extra layer of security to your account, as access requires both your account credentials and the verification code.
To set up MFA, click Authenticator Setup and follow the setup process to connect an authenticator app to your account.
During setup, you can use the provided QR code with a compatible authenticator app to generate verification codes. You should also securely store any backup or recovery codes provided during the setup process, as they can be required if you lose access to your authenticator app.
For detailed instructions on setting up and managing MFA, refer to the Multi-Factor Authentication (MFA) guide.
Active Sessions
The Active Sessions section shows the devices where your account is currently signed in.
For each session, you can view:
The session you are currently using is marked as Current Session.
Click Logout next to a session to sign out from that specific device.
You can also click Logout All to sign out from all active sessions. You will need to sign in again to access your account.
Delete Account
Click Delete Account if you want to permanently delete your Clappia account.
Be careful when using this option, as deleting your account may permanently remove your account-related data.
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