How to Raise a Support Request

If you face any issues or have queries regarding app building in Clappia, here's how to request support:

1. Log In: Click on the app you need help with.
   

1. Go to Design App: Click on “Request Tech Support” located at the top right corner. (note: this is for app admins only).
   

1. Fill Out the Form: A Pop-up form will appear. Select the issue, describe it in detail, attach any relevant screenshots or recordings for clarity, select the acknowledgement, and click on submit request.
   

Once you submit, Clappia’s support team will gain temporary access to your app to assist you. The app will be automatically assigned to the support team. “Clappia Support” will be added to your workplace and the corresponding app. You can check it in either Workplace Settings on the left panel or in the app go to Design App > Distribute.
An email notification will be automatically sent to Clappia’s support team as well.

‍

If your app contains sensitive data, you can create a clone of your app and raise a request for the cloned version instead. This ensures that your data remains private while the support team reviews your app’s design and configurations. In case you have any interlinked apps using the ‘Get Data from other apps’ block, ensure you request support for that app as well. If a clone is done for the main app, ensure that you enable cloning for master apps (during cloning of the main app) as well if that has sensitive data, else you can simply raise a request from the other app without cloning it.

‍

After resolving the issue, you’ll receive an email confirmation. Remember to remove the support team’s access by going to Workplace Settings and following the steps to remove the user. If you don’t remove access, the access will automatically be removed for you after 7 days.

Additionally, you can also use the chat option for quick queries or to view your chat history.