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Pricing/Payment FAQs

Click here to visit our pricing page. This page addresses Frequently Asked Questions (FAQs) about our pricing.


Q: Why do you have a pricing range?
A:
We include a pricing range as there are organizations that buy hundreds of licenses for their employees. 

Our standard price for a starter is $8 per internal user per month for the monthly plan and $6 per internal user per month for the annual plan. 

The price keeps coming down for buying more than 50 licenses or buying annual plans. We also recognise that in some circumstances, per-user pricing may not be feasible. In this case, please contact us for a custom quote.

Q: What do you mean by an internal user?
A:
When you create an app in Clappia, it can be assigned to different email ids so that only those users can use the web app and the mobile app. In the Starter plan, you can assign the app to up to 100 email ids and the users can use the app at no cost. If you want to add more such internal users, you need to buy licenses. Click here to know how to add users to your app.

Q: I need to collect data from thousands of users. Will they be charged on a per-user basis?
A:
If just data needs to be collected from many users, there is a provision to share your app as a link. Users can simply visit the link and submit data. Such users are called Guest Users and we don't charge based on their numbers. Click here to know more about link sharing.

Q: Can Guest Users use the mobile app?
A:
Our standard Clappia platform requires login credentials and redirects the user to the right Workplace. Hence, guest user submission is not possible with the mobile app. However, if you buy the Whitelabeled app with your logo as mentioned in this article, the app can be configured to accept data from guest users. That way anyone can simply download an app with your logo from the Playstore/Appstore and start using the apps configured by you.


Q: Are the licenses purchased assigned to fixed users?
A:
No, the number of licenses are not assigned to specific users permanently. They are designed to be replaceable. Let's say you purchase 10 licenses, and later on, if 3 users from your team leave or switch projects, you have the flexibility to remove those users and reassign those unused licenses to another set of users. This ensures that you can optimize the allocation of licenses based on your team's evolving needs, making the most efficient use of your licenses.

Q: Can I cancel my plan at any time? I am hesitant to put my credit card on auto-billing.
A:
Yes, you can cancel your plan at any time. In case you were inadvertently charged for the current month due to a lapse in cancellation, please notify us within 30 days and we'll promptly issue a refund. We believe in earning based on the value we provide.‍

Q: I don't have a credit card. Do you accept debit cards?
A:
Several debit cards don't support the subscription payment. We can share a 3-month payment link that accepts debit cards. You can connect with our chat support or send an email to contact@clappia.com for the payment link.

Q: What payment methods are accepted?
A:
There are a variety of payment options accessible, including Credit Cards, Debit Cards, Net Banking, Domestic and International Transfers and so on. A minimum of three months' payment is required for payment methods other than Credit Card.

Q: Are There Any Hidden Fees?
A:
The platform usage comes with transparent pricing – no hidden fees involved. All features are clearly categorized on the pricing page. Additionally, there are optional add-ons available for specific features like Whatsapp/SMS integration. Explore our add-ons page for more details on additional services or contact us.


Q: Can I share credentials?
A:
You can share credentials for the web app. However, multiple users should not log in with the same credentials in the mobile app. The system may throw warnings and disable access.

Q: I don't want to make apps myself. Can I pay for app development?
A:
We have several partners who can configure apps for you at a nominal cost. Let us know your requirements and we will connect you with the right partners.


Have more questions? Shoot an email to contact@clappia.com or ping our chat support.

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