Pricing/Payment FAQ

Q: What do you mean by a user?

A: When you create an app in Clappia, it can be assigned to specific people to use via their email addresses/phone numbers, allowing them access to both the web and mobile versions of the app.

In the Free plan, you can assign the app to up to 100 users at no cost. However, if you want to use premium features or add more users beyond the limit, you will need to purchase licenses for each user. Free plans created after November 25, 2025, allow up to 1 builder and 100 normal users. Paid plans require at least 1 builder and allow 0 or more normal users. To learn how to add users to your app, click here.

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Q: How does upgrading from the Free Plan to a Paid Plan work?

A: To upgrade from the Free Plan, you must purchase at least one Builder License. Additional licenses can be purchased either for normal users (user license) or for those who will be Builders/Workplace Managers (builder license). For example, if your Free Plan has 1 builder and 2 users, upgrading would require purchasing 1 Builder License and 2 User Licenses. Only Workplace Managers can purchase licenses. In case one of the 2 users has to become an App Builder, then a builder license needs to be purchased for that user.

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Q: What is a Builder License, and who needs it?

A: A Builder License is required for users who will create or edit apps in Clappia. This role can be assigned to team members responsible for app building or customization.

If you need to upgrade a user from a User role to a Managers or Builder, you will need to purchase a Builder License for them. However, if the upgrade happens partway through a billing cycle, the price will be adjusted. In case you do not see a price adjustment, you can contact Clappia’s support team.
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Q: Are the licenses purchased assigned to fixed users?

A: No, the number of licenses are not assigned to specific users permanently. They are designed to be replaceable. Let's say you purchase 10 licenses, and later on, if 3 users from your team leave or switch projects, you have the flexibility to remove those users and reassign those unused licenses to another set of users. This ensures that you can optimize the allocation of licenses based on your team's evolving needs, making the most efficient use of your licenses.
However, transitioning a user to a Builder or Manager role requires an additional Builder License for that user.
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Q: What happens if all my builder licenses are used, and I need to assign a Manager/ Builder role?
A: If all licenses are already utilized, you will receive an error message when attempting to assign Manager or Builder roles. In such cases, you will need to purchase more builder licenses to proceed.

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Q: Can I share credentials?

A: You can share credentials to use the app, but multiple users should not log in with the same credentials, whether in the mobile app or the web app. At most, only two users can log in with the same credentials; exceeding this limit may result in warnings and disabled access.‍
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Q: Are there any restrictions on assigning a user as an App Admin to an app?
A: Yes, App Admin permissions can only be assigned to users who have a Builder or Workplace Manager role in the Workplace. If a user has a regular User role in the Workplace, they cannot be made an App Admin for any app. This ensures that only those with appropriate permissions at the Workplace level can manage apps effectively.
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Q: Who can assign roles in a Workplace?

A: Only Workplace Managers can assign roles (Workplace Managers, Builder, or User) to team members. Users with Builder roles cannot assign roles in the workplace.
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Q: What happens to apps and data if a Free Plan is upgraded or canceled?

A: If a Free Plan is upgraded to a Paid Plan, all existing apps, data, and user access are retained. If a plan is canceled, user access and premium features will be restricted, but the data will remain available in a read-only format.
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Q: Is there a limit to the number of apps I can create?

A: There is no limit to the number of apps you can create in Clappia across both Free and Paid Plans. However, only Managers and Builders can create or edit apps, while Users can only use them.
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Q: Can I downgrade my plan or reduce the number of licenses later?

A: Yes, you can downgrade your plan or reduce the number of licenses at any time. Changes will take effect from the next billing cycle. For further assistance, contact our support team.

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Q: How do I assign roles to users in my Workplace?

A: Workplace Managers can assign roles (Manager, Builder, or User) via Workplace Settings. Each role determines the level of access and permissions. To learn more about assigning roles, click here.
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Q: What if my Free Plan Workplace was created before November 25, 2025?

A: The updated Free Plan limits of 1 builder and 100 normal users apply only to Workplaces created after November 25, 2025. Existing Free Plan Workplaces will retain their original limits unless they cancel their plan and reapply.

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Q: I need to collect data from thousands of users. Will they be charged on a per-user basis?

A: If just data needs to be collected from many users, there is a provision to make your app public and share it as a link. Users can simply visit the link and submit data. Such users are called Guest Users and we don't charge based on their numbers. However, you will need to have 1 builder license in order to use the link sharing feature. Click here to know more about link sharing.

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Q: Can Guest Users use the mobile app?

A: Our standard Clappia platform requires login credentials and redirects the user to the right Workplace. Hence, guest user submission is not possible with the mobile app. However, if you buy the Whitelabeled app with your logo as mentioned in this article, the app can be configured to accept data from guest users. That way anyone can simply download an app with your logo from the Playstore/Appstore and start using the apps configured by you.
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Q: Can I cancel my plan at any time? I am hesitant to put my credit card on auto-billing.

A: Yes, you can cancel your plan at any time. In case you were inadvertently charged for the current month due to a lapse in cancellation, please notify us within 30 days and we'll promptly issue a refund. We believe in earning based on the value we provide.

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Q: I don't have a credit card. Do you accept debit cards?

A: Several debit cards don't support the subscription payment. We can share a 3-month payment link that accepts debit cards. You can connect with our chat support or send an email to contact@clappia.com for the payment link.

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Q: What payment methods are accepted?

A: There are a variety of payment options accessible, including Credit Cards, Debit Cards, Net Banking, Domestic and International Transfers and so on. A minimum of three months' payment is required for payment methods other than Credit Card.

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Q: Are There Any Hidden Fees?

A: The platform usage comes with transparent pricing – no hidden fees involved. All features are clearly categorized on the pricing page. Additionally, there are optional add-ons available for specific features like Whatsapp/SMS integration. Explore our add-ons page for more details on additional services or contact us.
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Q: I don't want to make apps myself. Can I pay for app development?

A: Clappia's support and solutions team can assist in creating apps tailored to your requirements. For simple apps, we can help set them up, and you can take over from there. If you prefer not to develop the app yourself, you can opt to pay a small fee for full app development. Our team will schedule a call to discuss your complete requirements and arrange follow-up meetings to ensure the app is fully functional. To get started, reach out to the team at solutions@clappia.com for support.