Pricing/Payment FAQ

Q: What do you mean by a user?
A: When you create an app in Clappia, it can be assigned to specific people to use via their email addresses/phone numbers, allowing them access to both the web and mobile versions of the app. Those who have the role of ‘Users’ in Clappia can only use apps for submissions but cannot create apps or access ‘Workplace Settings’.

In the Free plan, you can assign the app to up to 100 users at no cost. However, if you want to use premium features or add more users beyond the limit, you will need to purchase a license for yourself and for each user. To learn how to add users to your app, click here.

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Q: How does upgrading from the Free Plan to a Paid Plan work?
A: To upgrade from the Free Plan, you must purchase at least one User License. Additional licenses can be purchased for other team members who will use the app. For example, if your Free Plan has 3 users including yourself, upgrading would require purchasing 3 User Licenses. Once you have purchased 3 licenses, you can add 2 additional team members to the workplace, and by default, their role will be ‘User’. In case one of the 2 users has to become an App Builder or Manager, then their roles can be changed in ‘Workplace Settings’.

Q: Are the licenses purchased assigned to fixed users?
A: No, the number of licenses are not assigned to specific users permanently. They are designed to be replaceable. Let's say you purchase 10 licenses, and later on, if 3 users from your team leave or switch projects, you have the flexibility to remove those users and reassign those unused licenses to another set of users. This ensures that you can optimize the allocation of licenses based on your team's evolving needs, making the most efficient use of your licenses.

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Q: Can I share credentials?
A: You can share credentials to use the app, but multiple users should not log in with the same credentials, whether in the mobile app or the web app. At most, only two users can log in with the same credentials; exceeding this limit may result in warnings and disabled access.‍

Q: Are there any restrictions on assigning a user as an App Admin to an app?
A: Yes, App Admin permissions can only be assigned to users who have a Builder or Workplace Manager role in the Workplace. If a user has a regular User role in the Workplace, they cannot be made an App Admin for any app. This ensures that only those with appropriate permissions at the Workplace level can manage apps effectively.

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Q: Who can assign roles in a Workplace?
A: Only Workplace Managers can assign roles (Workplace Managers, Builder, or User) to team members. Users with Builder roles cannot assign roles in the workplace.

Q: What happens to apps and data if a Free Plan is upgraded or canceled?
A: If a Free Plan is upgraded to a Paid Plan, all existing apps, data, and user access are retained. If a plan is canceled, user access and premium features will be restricted, but the data will remain available in a read-only format.

Q: Is there a limit to the number of apps I can create?
A: There is no limit to the number of apps you can create in Clappia across both Free and Paid Plans. However, only Managers and Builders can create or edit apps, while Users can only use them.

Q: Can I downgrade my plan or reduce the number of licenses later?
A: Yes, you can downgrade your plan or reduce the number of licenses at any time. Changes will take effect from the next billing cycle. For further assistance, contact our support team.

Q: How do I assign roles to users in my Workplace?
A: Workplace Managers can assign roles (Manager, Builder, or User) via Workplace Settings > Users. Select a user and on the right panel, you can assign their roles. Each role determines the level of access and permissions. To learn more about assigning roles, click here.

Q: How does the licensing structure apply to older and new Workplaces?

A: Workplaces created between November 25, 2024, and December 19, 2024, will retain the old pricing structure, which includes Builder Licenses. Under this structure, upgrading to a paid plan requires purchasing at least 1 Builder License, with 0 or more User Licenses. For any queries regarding this plan, you can reach out to Clappia Support.

All other Workplaces created outside this period will follow the latest pricing structure mentioned on the Pricing page.

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Q: I need to collect data from thousands of users. Will they be charged on a per-user basis?

A: If just data needs to be collected from many users, there is a provision to make your app public and share it as a link. Users can simply visit the link and submit data. Such users are called Guest Users and we don't charge based on their numbers. However, you will need to have 1 user license in order to use the link sharing feature. Click here to know more about link sharing.

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Q: Can Guest Users use the mobile app?
A: Our standard Clappia platform requires login credentials and redirects the user to the right Workplace. Hence, guest user submission is not possible with the mobile app. However, if you buy the Whitelabeled app with your logo as mentioned in this article, the app can be configured to accept data from guest users. That way anyone can simply download an app with your logo from the Playstore/Appstore and start using the apps configured by you.‍

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Q: Can I cancel my plan at any time? I am hesitant to put my credit card on auto-billing.
A: Yes, you can cancel your plan at any time. In case you were inadvertently charged for the current month due to a lapse in cancellation, please notify us within 30 days and we'll promptly issue a refund. We believe in earning based on the value we provide.‍

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Q: I don't have a credit card. Do you accept debit cards?
A: Several debit cards don't support the subscription payment. We can share a 3-month payment link that accepts debit cards. You can connect with our chat support or send an email to contact@clappia.com for the payment link.
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Q: What payment methods are accepted?
A: There are a variety of payment options accessible, including Credit Cards, Debit Cards, Net Banking, Domestic and International Transfers and so on. A minimum of three months' payment is required for payment methods other than Credit Card.

Q: Are There Any Hidden Fees?

A: The platform usage comes with transparent pricing – no hidden fees involved. All features are clearly categorized on the pricing page. Additionally, there are optional add-ons available for specific features like Whatsapp/SMS integration. Explore our add-ons page for more details on additional services or contact us.‍

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Q: I don't want to make apps myself. Can I pay for app development?
A: Clappia's support and solutions team can assist in creating apps tailored to your requirements. For simple apps, we can help set them up, and you can take over from there. If you prefer not to develop the app yourself, you can opt to pay a small fee for full app development. Our team will schedule a call to discuss your complete requirements and arrange follow-up meetings to ensure the app is fully functional. To get started, reach out to the team at solutions@clappia.com for support.

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Q: Where can I find my invoices?
A: Invoices are sent directly to your email inbox. You can also view them within Clappia by going to Workplace Settings > Billing tab. Under Current Plan, click on Manage Billing. This will take you to a separate page where you can see your billing information and invoice history. You can click on any invoice to download it or view the receipt. If you are unable to see any invoice in the billing page or your inbox, please raise a support request, and our team will assist you.

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Q: My last payment failed. What should I do?
A: If your payment failed, first check with your bank or payment provider. Then, try making the payment again. You can also retry the payment within Clappia by going to Workplace Settings > Billing tab and selecting Manage Billing under Current Plan. This will open a separate billing page where all invoices are listed. The failed payment will be displayed there, and you will see an option to retry the payment. If it is successful, the status will be updated accordingly. If the payment still fails, please raise a support request, and our team will help provide you with alternative payment methods if possible.

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Q: My payment failed, but the money was deducted. What should I do?
A: If the money has been deducted but the payment failed, don’t worry. Just Raise a support request, and our team will ensure that your premium plan is activated promptly.

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Q: How do I reactivate my plan after cancellation?
A: You can reactivate your plan by going to Workplace Settings > Billing, clicking on Update Plan, and selecting the plan you want to activate.

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Q: How do I upgrade my plan?
A: To upgrade your plan, go to Workplace Settings > Billing, click on Update Plan, and select the plan you want to switch to.