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Setup Custom WhatsApp Business Account Number

This guide explains the steps required to configure your own WhatsApp Business Number to send WhatsApp messages using Clappia WhatsApp Workflows. Read more about the WhatsApp Workflows here.

Prerequisites:

  1. An active account on WhatsApp Business.
  2. An active account on developers.facebook.com.
  3. You need to be the Workplace Admin of your Clappia Workplace.

Create a new App on developers.facebook.com

  • Click on Create App.
Setup Custom WhatsApp Business Account Number
  • Select Business in the app type.
Setup Custom WhatsApp Business Account Number
  • Enter the basic details and select your WhatsApp Business Account.
Setup Custom WhatsApp Business Account Number
  • Once your App is created, add WhatsApp product to the App.
Setup Custom WhatsApp Business Account Number
  • Click on Start using the API.
Setup Custom WhatsApp Business Account Number
  • You will be directed to the WhatsApp settings page of your App. Make a note of the Phone Number ID from this page.
Setup Custom WhatsApp Business Account Number

  • Next, we need to generate a permanent Auth Token. Go to your WhatsApp Business Account for that. On the top left, click on the Settings icon next to your Business Account Name.
Setup Custom WhatsApp Business Account Number
  • Go to Users -> System Users -> Add
Setup Custom WhatsApp Business Account Number
  • Enter a name for the user and select Admin role.
Setup Custom WhatsApp Business Account Number
  • Click on Generate New Token and select the App that you created above and set the Token Expiration to Permanent. Select the whatsapp_business_management permission.
Setup Custom WhatsApp Business Account Number
  • A new token will be generated. You can take a note of this token.
Setup Custom WhatsApp Business Account Number
  • Next you need to go to your Clappia Workplace -> Workplace Details -> Preferences -> WhatsApp. Enter the values of the Phone Number ID and the Auth Token that you received in the above steps.
Setup Custom WhatsApp Business Account Number

The setup is now complete. And any new WhatsApp messages that are sent using the WhatsApp workflows will be sent from your WhatsApp Business Number. Read more about the WhatsApp Workflows here.

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