This article explains the functioning of WhatsApp nodes that can be configured as a part of workflows.
Automating the process of sending a WhatsApp message based on the user action in the app.
Note: This Workflow sends WhatsApp messages from Clappia's WhatsApp Business Number. If you wish to send these messages from your own WhatsApp Business account, you can configure it in your Workplace Details. Learn more about the setup here.
Based on the actions in the app, users will be able to receive WhatsApp messages for:
Editing the block
Click on the WhatsApp block and start editing on the right panel.
This is the name of the workflow that appears on the left side.
To WhatsApp Number
Enter the variable associated with the Phone Number block in the app or manually enter the phone number with the country code as: “country code phone number”
Example: +91 9876543210
Select a template message consisting of variables from the list of templates. These variables can be configured with the variable names of the data blocks from the app.
Parent step refers to the function which is just above the WhatsApp node. Here, it is the Start function.
Request New Template
Click here to submit your template. Only relevant templates will be approved and uploaded to the list for use.
Once you click on Request New Template, you will get a form where you need to fill your particulars. There will also be a section of currently available templates.